- Netherlands, Belgium: Order before 15:00 on business days, shipped on the next business day
- Within Europe: 2-3 business days
- International: 2-5 business days
Which delivery service is used ultimately depends on the final destination of your order. An email including the tracking number is sent after the order is processed.
If one or more items in your order are currently on backorder due to high demand, our manufacturer is working to produce them, and we're restocking as quickly as possible. Your order may take 1-2 weeks to process and ship. Thank you for your patience and understanding!
Returns
Not satisfied? Return or exchange within 14 days. Check our returns policy for more information
TAXES & DUTIES
Orders shipped from our Local warehouse are tax included. All standard shipping & back-orders orders & worldwide express shipping are shipped DDU, “duties and taxes unpaid” from outside of the EU, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. Customers are responsible for all applicable import duties and fees. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. Coda Jewelry does not collect fees and has no control over what local governments charge.
OWNERSHIP AND RISK
Once your order is placed, we may be unable to change or cancel it, as we dispatch quickly. It is the buyer's responsibility to provide the correct shipping address. Coda Jewelry is not liable for packages lost or undeliverable due to an incorrect address entered at checkout. If you spot an address error, contact us within 12 hours with your order number — we'll try to correct it before dispatch, though we can't guarantee it.
Any delivery date is a best estimate, and we're not liable for delays outside our control.
If your order is delayed in transit, we'll open an investigation with the carrier. Once it's confirmed lost, you'll receive a replacement or refund.